Refund policy

Store Name: Saviq.store
Email: savisainiecom@gmail.com
Address: Kalayat, Kaithal, Haryana – 136117, India

Last Updated: September 29, 2026

At Saviq.store, customer satisfaction is important to us. If you receive a damaged, defective, incorrect or otherwise eligible product, we are here to help. Please read our return and refund policy below.

1. Return Window

We accept return requests within 7 days of delivery, provided the product meets our return eligibility conditions.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The original packaging, accessories, manuals and included items must be returned.

  • Proof of purchase or your order details must be provided.

  • The return request must be submitted within the eligible return period.

Some products may be non-returnable for hygiene, safety or other applicable reasons. Any such exclusions will be communicated on the relevant product page.

2. Damaged, Defective or Incorrect Products

Please inspect your order upon delivery.

If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery at savisainiecom@gmail.com.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs or a video showing the product and, where relevant, its packaging.

We will review your request and, where eligible, arrange a replacement, return or refund in accordance with applicable requirements.

3. Non-Returnable Items

Returns may not be accepted for:

  • Products damaged due to misuse, accidental damage or improper handling after delivery.

  • Products returned without their original accessories or essential components.

  • Products that have been altered, modified or tampered with after delivery.

  • Items specifically marked as non-returnable, where legally permitted.

These exclusions do not affect your rights regarding defective, damaged, misrepresented or incorrectly supplied goods under applicable law.

4. How to Request a Return

To request a return:

  1. Email savisainiecom@gmail.com with the subject line "Return Request – Order #[Your Order Number]".

  2. Include your order details and the reason for the return.

  3. Attach photographs or videos if the product is damaged, defective or incorrect.

  4. Wait for our team to review your request and provide return instructions.

Please do not ship a product back before receiving return instructions from our team.

5. Refund Policy

Once your returned product has been received and inspected, we will notify you whether your refund is approved.

If approved:

  • Refunds will generally be processed to the original payment method, wherever possible.

  • Processing will normally begin within 5–7 business days after return approval.

  • The time taken for the amount to appear in your account may depend on your bank, payment provider or payment method.

If a refund is not approved, we will explain the reason, subject to applicable consumer protection requirements.

6. Replacement or Exchange

If your product is eligible for a replacement or exchange, we will confirm the available options after reviewing your request.

Replacement availability depends on stock and the nature of the issue. If a replacement cannot be provided, we will discuss an appropriate alternative, including a refund where applicable.

7. Return Shipping Charges

For products that are damaged, defective, incorrect or otherwise eligible for a return due to an issue attributable to us, we will arrange or cover reasonable return shipping costs.

For other eligible returns, any applicable return shipping charges will be communicated before the return is arranged.

8. Order Cancellation

You may request cancellation before your order is dispatched by emailing savisainiecom@gmail.com with your order number.

If your order has already been dispatched, cancellation may not be possible. You may contact us for assistance with any return options available under this policy and applicable law.

If we cancel an order or are unable to fulfil it, any amount paid will be refunded as applicable.

9. Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank account or payment app.

  2. Contact your card issuer or payment provider, if applicable.

  3. Check with your bank for any pending credit.

  4. If the refund is still missing, email us at savisainiecom@gmail.com.

We will help you check the refund status.

10. Contact Us

For return, refund, replacement or cancellation requests, please contact:

Saviq.store
Email: savisainiecom@gmail.com
Address: Kalayat, Kaithal, Haryana – 136117, India

Please include your order number in all communications so that we can assist you efficiently.

11. Policy Updates

Saviq.store may update this policy from time to time to reflect changes in our business practices or applicable requirements. Any updated policy will be published on this page with its revised date.

Nothing in this policy is intended to limit any consumer rights available under applicable Indian law.